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  3. Friendly Fraud & Chargeback Fraud

How do I prevent friendly fraud?

There are practices you can utilize tp prevent disputes from generating friendly fraud.

First, make sure your merchant descriptor is clear and includes contact information. It should be easier for the cardholder to contact you, the merchant, to inquire about a questionable purchase than it is for them to dispute the transaction with their issuing bank.

Also, clearly state and make customers aware of your return and cancellation policies and agree to your return or cancellation policies at the time of purchase.