How do I calculate my win rate?

    You can calculate your win rate under the following format:

    Calculate the total sum of Dispute Wins and divide it by the total sum of Dispute Wins and Dispute Losses. You can either interpret it as a decimal or multiply it by 100 in order to interpret it as a percentage. It is recommended to calculate and compare win rates month-to-month.

    Here is the breakdown of the formula:

    1. [Dispute Win Volume / Disposition Volume (Win Volume + Loss Volume)]
    2. [Result from #1]*100 = WR

    When you filter your calculation by dispositions earned in the chargeback stage, you are calculating your first win rate.

    When you filter your calculation by dispositions earned in the pre-arbitration stage, you are calculating your second win rate.

    When you filter your calculation by dispositions earned across all stages, you are calculating your overall win rate.

    Xomi, Inc. (d/b/a Chargeback) Help Center