You can calculate your win rate under the following format:
Calculate the total sum of Dispute Wins and divide it by the total sum of Dispute Wins and Dispute Losses. You can either interpret it as a decimal or multiply it by 100 in order to interpret it as a percentage. It is recommended to calculate and compare win rates month-to-month.
Here is the breakdown of the formula:
- [Dispute Win Volume / Disposition Volume (Win Volume + Loss Volume)]
- [Result from #1]*100 = WR
When you filter your calculation by dispositions earned in the chargeback stage, you are calculating your first win rate.
When you filter your calculation by dispositions earned in the pre-arbitration stage, you are calculating your second win rate.
When you filter your calculation by dispositions earned across all stages, you are calculating your overall win rate.