How do I calculate my win rate?

You can calculate your win rate under the following format:

Calculate the total sum of Dispute Wins and divide it by the total sum of Dispute Wins and Dispute Losses. You can either interpret it as a decimal or multiply it by 100 in order to interpret it as a percentage. It is recommended to calculate and compare win rates month-to-month.

Here is the breakdown of the formula:

  1. [Dispute Win Volume / Disposition Volume (Win Volume + Loss Volume)]
  2. [Result from #1]*100 = WR

When you filter your calculation by dispositions earned in the chargeback stage, you are calculating your first win rate.

When you filter your calculation by dispositions earned in the pre-arbitration stage, you are calculating your second win rate.

When you filter your calculation by dispositions earned across all stages, you are calculating your overall win rate.