1. Knowledge Base
  2. FAQs
  3. Pre-Arbitration & Arbitration

How do I prevent pre-arbitration?

Cardholders are entitled to additional dispute rights if a chargeback was reversed in favor of the merchant. While it is not possible to prevent all pre-arbitrations, the base practice to prevent pre-arbitration is to provide as much compelling information to refute the cardholder’s claims in the initial representment submitted in the chargeback stage.