How will I know if I received a dispute?

Dispute notifications can occur through different channels. For example, merchants can receive dispute notices via mail from their acquirer. In some cases, this data is available through your processor portal.

Some processors may also offer email alerts that inform merchants of a new dispute. However you receive a dispute, it will be helpful to understand how your processors prefer to receive your dispute responses. Make sure they inform you how long you have to submit your response.