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  3. Responding to Disputes

What do I do if I receive a dispute on a gift card?

When a merchant receives a dispute on a gift card, it is important to unload the funds from the gift card as soon as possible and immediately deactivate the gift card to prevent further usage. This will prevent, for example, a fraudster from using the available balance on the card while receiving a credit from the chargeback.

Services like Chargeback Alerts will give merchants a head start on issuing refunds to the associated bank account that purchased. It will also unload and deactivate the gift card altogether.