1. Knowledge Base
  2. FAQs
  3. Responding to Disputes

What happens if I lose a dispute?

If you lose against a dispute, the cardholder will retain the credit issued to them as a result of the initial chargeback.

It is rare for a merchant to be allowed to re-open a dispute case, so it is recommend to plan on winning against the dispute during first representment (i.e., during the chargebakc stage).