What happens when I receive a dispute?

    When a dispute is filed, a reversal of funds takes place. Basically, the disputed revenue is transferred back from the merchant account to the cardholder account; and you will be assessed a chargeback fee by your processor.

    You have two options as a merchant:

    • Accept the dispute
    • Submit a representment to challenge the cardholder’s dispute
    Xomi, Inc. (d/b/a Chargeback) Help Center