All chargebacks are disputes, but not all disputes reach the chargeback stage. A dispute is the claim filed by a cardholder or issuing bank, and it may be processed in one or multiple stages in order to receive resolution. At the earliest stage, at the moment that the cardholder contacts their bank, a dispute is at the Inquiry stage. If the merchant is able to provide compelling detail to counter the dispute at this stage, it will be deflected and never progress to a chargeback. Our RTR (Real Time Resolution) product facilitates this process for merchants.
A chargeback is one stage in the dispute lifecycle. A dispute progresses to a chargeback if dispute resolution was not reached during the inquiry stage.