Why do disputes happen?

At a case-by-case level, there are at least 151 reasons why disputes happen. Fortunately, all of these reasons are ultimately a result of one of four main dispute drivers, which include:

  • True fraud
  • Friendly fraud
  • Chargeback fraud
  • Disputes about the quality of the product or service rendered

Every dispute a merchant receives will come as the result of one of those four situations.